ssbet Privacy Policy – How We Handle Your Personal Data in the Philippines
Your privacy matters to us. This Privacy Policy explains exactly what personal information ssbet collects when you use our Philippines sports betting and casino-style entertainment platform, how that information is used, and the steps we take to keep it secure. By registering an account or continuing to use the platform, you acknowledge that you have read and understood the practices described here. If you have questions about any section, the FAQ page is a good starting point, and you can always reach our support team through your account dashboard. This policy applies to all registered members in the Philippines and is reviewed periodically to reflect changes in our operations or applicable regulations.
Last reviewed: 2025. Applies to all ssbet members in the Philippines.
What We Collect and Why
1. Information You Provide to Us
Whenyou register for an account with ssbet, we collect the personal information you submit directly through the registration form, including your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect a copy of a valid government-issued ID and, where required by our verification procedures, a selfie or proof-of-address document to confirm your identity in line with Philippine anti-money laundering regulations. When you make deposits or request withdrawals, we receive payment-related information such as your GCash mobile number, bank account details, or e-wallet identifiers — we do not store full card numbers on our servers. Any information you submit when contacting our support team, including the content of your messages and any attachments, is also retained as part of your account record. You are responsible for ensuring that the information you provide is accurate and up to date, and you can update most account details through your profile settings at any time.
2. Information We Collect Automatically
When you access the ssbet platform through a browser or mobile device, we automatically collect certain technical data to help us operate and improve the service. This includes your IP address, device type, operating system, browser version, and the pages or features you interact with during each session. We use session cookies and similar technologies to maintain your login state and to remember your preferences across visits — you can manage cookie settings through your browser, though disabling certain cookies may affect platform functionality. We also collect performance data such as page load times, error logs, and crash reports to identify and fix technical issues as quickly as possible. This automatically collected data is linked to your account only when you are logged in, and is otherwise processed in aggregate form to analyse platform usage trends. We do not use this data to serve personalised third-party advertising, and it is not sold to any external party.
3. How We Use Your Information
The personal information we hold is used exclusively to operate, maintain, and improve the ssbet platform and to fulfil our legal obligations as a sports betting and casino-style entertainment service operating in the Philippines. Specifically, we use your data to verify your identity and age, to process deposits and withdrawals, to detect and prevent fraud, and to comply with reporting requirements under Philippine law including those set by PAGCOR and the Anti-Money Laundering Council. We may also use your contact details to send you account notifications, security alerts, and platform updates — promotional communications are only sent where you have opted in or where permitted under applicable regulations, and you can unsubscribe at any time from your account settings. Aggregated and anonymised usage data is used internally to improve the betting interface, optimise mobile performance, and develop new features. We do not use automated decision-making or profiling in ways that produce significant legal effects on your account without human review.
4. Sharing Your Information
ssbet does not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes — this is an absolute commitment. We share your data only with service providers who perform specific functions on our behalf, such as payment processors, identity verification partners, and cloud infrastructure providers, and all such providers are bound by contractual obligations to handle your data securely and solely for the purposes we specify. In certain circumstances we are required by Philippine law to disclose personal information to regulatory authorities, law enforcement agencies, or courts, and we comply with such legally mandated requests. If we are ever involved in a merger, acquisition, or sale of assets, member data may be transferred as part of that transaction, but you will be notified in advance and your rights under this policy will continue to apply. We will never share your data with offshore gambling operators, data brokers, or any third party whose purpose is unrelated to the operation of our platform.
5. Your Rights as a Filipino Member
Under the Philippine Data Privacy Act of 2012 and its implementing rules, you have a set of clearly defined rights over the personal data we hold about you. You have the right to be informed about what data we collect and how it is used, the right to access a copy of your personal data held by ssbet, and the right to correct any information that is inaccurate or incomplete. You may also request the deletion or blocking of your personal data in circumstances where it is no longer necessary for the purpose it was collected, or where you withdraw consent and no overriding legal basis exists for continued processing. If you believe your data rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please reach out to our support team through your account dashboard and we will respond within the timeframe required under applicable law.
6. Data Security and Retention
We apply industry-standard technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure, including encrypted data transmission, access controls restricted to authorised personnel, and regular security assessments of our platform infrastructure. Passwords are stored using one-way hashing and are never accessible in plain text by any member of our team. We retain your personal data for as long as your account is active and for a period thereafter as required by Philippine regulatory obligations, after which data is securely deleted or anonymised in accordance with our retention schedule. In the event of a data breach that poses a risk to your rights, we will notify the National Privacy Commission and affected members within the timeframes mandated by Philippine law. If you close your account, you may request early deletion of data that is not subject to a mandatory retention period, and we will confirm the outcome of your request in writing.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our data practices, the features available on the platform, or our obligations under Philippine law. When we make material changes, we will notify registered members through a prominent notice on the platform or by email, and the revised policy will take effect on the date specified in the notice. Continued use of the ssbet platform after the effective date constitutes your acceptance of the updated policy. We encourage you to review this page periodically so you are always aware of how your information is being handled. If you disagree with any update to this policy, you should stop using the platform and contact support to arrange the closure of your account and the processing of any eligible withdrawal.
Questions About Your Data?
If you want to know more about how your information is protected, check out our FAQ page for plain-language answers to common questions. You can also review our Terms and Conditions and Responsible Gaming page for related policies. Ready to get started with a secure account?